Returns & Exchanges at Viking Costume
We want you to be completely satisfied with your Viking Costume purchase. If you need to return or exchange an item, we’re here to help.
Return Policy
- 14-Day Return Window: You have 14 days from the date of receiving your order to request a return.
- Eligibility: To be eligible for a return, the item must be unworn, unused, with all original tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.
- Initiating a Return: To start a return, please contact our customer support team at contact@vikingcostume.com. We’ll provide you with instructions on how and where to send your package. Please do not send items back without first requesting a return.
Exchanges
- Size Exchanges: If you need to exchange an item for a different size, please contact our customer support team at contact@vikingcostume.com and we’ll be happy to assist you.
- Availability: Exchanges are subject to size availability.
Inspection
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item.
Non-Returnable Items
Certain items are non-returnable, including:
- Perishable goods (such as food or flowers)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
Refunds
- Inspection: Once your return is received and inspected, we’ll notify you of the status.
- Processing Time: If your return is approved, a refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.
Contact Us
If you have any questions or concerns regarding returns or exchanges, please don’t hesitate to contact our customer support team at contact@vikingcostume.com.